Niagara Falls Sheraton Hotel Policies - Sheraton the Falls Hotel, Niagara Falls Ontario, Canada
The Sheraton on the Falls Hotel Policies and Reservation Information page will provide you with all information you will need to make a reservation and stay with us at the Sheraton.
Guaranteed Reservations
To guarantee a reservation at the Sheraton on the Falls Hotel, a valid credit card is required at time of booking. If a credit card is not available, your reservation will only be held for a minimal time period.
Cancellation Policy
Guaranteed reservations at the Sheraton on the Falls must be cancelled by 4:00 pm, 48 hours prior to arrival date to avoid cancellation penalties. If you wish to cancel your reservation within the cancel policy, a 1-night penalty will be applied.
New Year's Eve Cancellation Policy
A 50% deposit is required for all New Year's Eve reservations. Reservations must be cancelled by December 15th to receive a refund (less $25 admin fee).
Pets
The Sheraton on the Falls Hotel welcomes dogs with open arms. However, we ask that your Dog gets a chance to enjoy all the sights and sounds of Niagara Falls as well by not leaving him unsupervised in the room. Dogs are not allowed in any public areas, restaurants, or walk-ways on the complex. Simply make your reservation agent aware that your dog will be joining you, or call the hotel directly. We will do our best to make your stay enjoyable for yourself and your pet.
Check in / Check out
Check in time at the Sheraton on the Falls Hotel begins at 3pm. If your party happens to arrive earlier and the room is not available at the time of arrival, our concierge desk will be happy to store your bags so you can enjoy your day in Niagara Falls. Check out time is for 12pm noon the day of departure.
Age Requirement
To reserve a room at the Sheraton on the Falls Hotel, there must be at least 1 adult present in the room 18 years of age or older.
Payment options
The Sheraton on the Falls Hotel accepts all major credit cards, as well as cash, Niagara Falls Dollars or Interac payments.
Taxes & Fee
Hotel stays in Niagara Falls are now subject to 13% tax rate (Ontario Harmonized Sales Tax) and a 3.39% PF (Promotion Fee, which is NOT a tax). Implemented by hotels in the city to help us market Niagara Falls to travelers the PF may also be used to generate better services for visitors while in the city.
Dining establishments, attractions and retail outlets will also be subject to the Promotional Fee.
Room Occupancy
The Sheraton on the Falls Hotel fire code permits a maximum of 5 guests in a room depending on the room category. Some room types have a maximum occupancy of less than 5.
Pre-authorization Information
In the case that a guest's room is to be paid by another party's credit card that will not be attending the hotel, a pre-authorization form is required to be filled out by the credit card holder allowing the Sheraton on the Falls Hotel to use the credit card for the specified charges. A reservation agent will be able to fax or e-mail you the form to be filled out at your request.
Photo ID
Valid photo ID is required both for the check in process, as well as being a necessity to process a credit card.
