The Sheraton on the Falls Recognized for the Highest MPSI Score in Canada for Third Straight Quarter
The 4-Diamond Sheraton on the Falls hotel in Niagara Falls, Ontario has been awarded the highest score of all Starwood Hotel & Resorts in Canada on the Meeting Planners Satisfaction Index (MPSI) for the third consecutive quarter. The score honours the Niagara Falls hotel’s commitment to meeting and conference service excellence.
The Index, which is used by meeting professionals as a barometer of service based on scores provided by meeting planners, is collected via email survey after an event at the hotel. The survey contains an evaluation of several categories including food & beverage, overall experience, overall service, comparison to similar hotels, and brand consistency.
Located directly across from the Falls, and in the heart of the tourist district, the Sheraton on the Falls hotel offers 669 guestrooms and suites many of which feature a spectacular view of the Falls. The Sheraton also offers spectacular amenities including the Fallsview Restaurant, Christienne Fallsview Spa, and more than 200,000 sq ft of flexible meeting and function space. In addition, the hotel is conveniently connected via indoor walkways to the 20 acre Falls Avenue Resort – home to the Fallsview Indoor Waterpark, Casino Niagara, Hard Rock Cafe, Hershey Store Niagara Falls, Niagara Brewing Company, Massimo’s Italian Fallsview Restaurant, Prime Steakhouse, and Fallsview Buffet.