Hotel FAQ

All of the information and tips you need to know about the Sheraton on the Falls Hotel and the destination of Niagara Falls, Canada.

If we do not answer your question below please contact us directly by e-mail at

What is check in / check out times at the Sheraton on the Falls Hotel?

At the Sheraton on the Falls Hotel, check in starts at 4:00pm, and our check out time is for 12:00pm noon.

Where and how do I park my car, and how much will it cost me?

You can park your car in our easily accessible self parking garage for $35 plus taxes per night.

Where is Casino Niagara in relation to the hotel?

It’s simple for guests of the Sheraton on the Falls Hotel to get to Casino Niagara. The Casino is next to the hotel accessible via our internal walkway.

Do you offer shuttles to the Fallsview Casino and Resort?

Shuttles are not offered directly through the hotel to get to the Fallsview Casino.

Does the hotel offer any special packages for guests?

Yes! We have a variety of great hotel packages to suit your needs while you’re away from home. From romantic or adventurous couples packages to family hotel packages (that include popular Niagara Falls restaurants, waterpark passes and more). We have all options covered, please feel free to visit our Hotel Packages page for more information and pricing.

Will the hotel accept my beloved pet while I travel?

Unfortunately we do not accept pets. Service animals are permitted.

How do I get to the Sheraton on the Falls Hotel?

Whether you are coming from the USA, or from out of town the Sheraton on the Falls Hotel is quite easy to find. Please visit our Hotel Directions page for detailed maps and information.

Does the Sheraton on the Falls Hotel have a pool for guests?

The Sheraton on the Falls Hotel actually has two Falls view guest pools. An indoor Falls view pool which is open all year and a seasonal outdoor pool that overlooks the Falls. Don’t forget the Sheraton on the Falls is directly attached to the Fallsview Indoor Waterpark facilities, if you are interested in this attraction please visit their website.

Are there any fridges or microwaves in the hotel guestrooms?

Microwaves are not available in guestrooms, however refrigerator are available in all guestrooms.

What is included in the Resort Fee?

The Resort Fee bundles valuable guest amenities and includes:

  • WiFi access with endless devices
  • Unlimited long distance calls from your room to anywhere in USA or Canada
  • Unlimited local calls
  • 2 bottles of complimentary water per day
  • In-room Starbucks Coffee & Tazo Teas
  • Unlimited access to Sheraton Fitness
  • Printing of Boarding Passes
  • 2 WEGO tickets (this state of the art bus system connects accommodations and tourism attractions throughout the City of Niagara Falls and Niagara Parks – 24 hour retail value $14)
  • Family E-Portrait at HERSHEY’S Chocolate World
  • Wine sampling at Wine Rack
  • A sampling for 2 at Niagara Brewing Company

If we were unable to answer your question, please contact us by e-mail at