Hotel Policies & Reservations
The Sheraton on the Falls Hotel Policies and Reservation Information page will provide you with all information you will need to make a reservation and stay with us at the Sheraton.
To guarantee a reservation at the Sheraton on the Falls Hotel, a valid credit card is required at time of booking. If a credit card is not available, your reservation will only be held for a minimal time period.
Guaranteed reservations at the Sheraton on the Falls must be cancelled by 4:00 pm, 72 hours prior to arrival date to avoid cancellation penalties. If you wish to cancel your reservation within the cancel policy, a 1-night penalty including taxes/fees will be applied.
Group and Conference reservations are subject to the cancellation and deposit policies outlined at time of booking and may vary from standard hotel policies.
New Year’s Eve Cancellation and Deposit Policy
New Year’s Eve reservations will be charged a $25 deposit at time of booking, with the balance of the stay being charged in full on December 12th. Cancellations prior to 4pm on December 12 will forfeit the $25.00 deposit. Cancellations after 4pm on December 12 will forfeit 50% of the New Year’s Eve Stay along with a $25.00 deposit. Cancellations requested after 4pm 48hrs prior to arrival will forfeit 100% of stay and applicable taxes.
New Year’s Eve Dining Reservation Disclaimer
Reservations are not guaranteed until confirmed by Restaurant Management. New Year’s Eve Reservations require pre-payment. A credit card will be required at time of booking and will be charged on December 12.
The Sheraton on the Falls unfortunately does not accept pets. Service animals are permitted.
Check in / Check out
Check in time at the Sheraton on the Falls Hotel begins at 4:00pm. If your party happens to arrive earlier and the room is not available at the time of arrival, our concierge desk will be happy to store your bags so you can enjoy your day in Niagara Falls. Check out time is for 12pm noon the day of departure.
To reserve a room at the Sheraton on the Falls Hotel, there must be at least 1 adult present in the room 18 years of age or older.
The Sheraton on the Falls Hotel accepts all major credit cards, as well as cash, Niagara Falls Dollars or Interac payments.
Taxes & Fee
Hotel stays in Niagara Falls on Falls Avenue Resort are subject to tax and PF (Promotion Fee, which is NOT a tax) totalling 19.67% (13% is Canadian Government Tax). Implemented by hotels in the city to help us market Niagara Falls to travellers the PF may also be used to generate better services for visitors while in the city.
Dining establishments, attractions and retail outlets will also be subject to the Promotional Fee.
The Sheraton on the Falls Hotel fire code permits a maximum of 5 guests in a room depending on the room category. Some room types have a maximum occupancy of less than 5.
In the case that a guest’s room is to be paid by another party’s credit card that will not be attending the hotel, a pre-authorization form is required to be filled out by the credit card holder allowing the Sheraton on the Falls Hotel to use the credit card for the specified charges. A reservation agent will be able to fax or e-mail you the form to be filled out at your request.
Valid photo ID is required both for the check in process, as well as being a necessity to process a credit card.